Customer Service Representative
Customer Service Representative
JOB SUMMARY
Customer Service Representative works with customers, processes orders, provides price quotes and shares information about Cornerstone Copy Center’s products and services.
JOB TASK DESCRIPTIONS
Consultation/Client Services
Customer service representatives answer questions or requests from both current and new customers.They typically answer incoming phone calls, but also interact with customers face to face and by email. When not working with customers this position will assist with production including posters, wide format, finishing, direct mail or other duties as needed. Customer service representatives typically do the following:
- Listen to customers’ questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Customer service representatives typically use a telephone, computer and other office equipment
- Work directly with customers in person, on the phone and email
- Perform other job-related duties as assigned
- Fast paced environment
EDUCATION AND RELATED WORK EXPERIENCE Any combination of education, training and experience which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience working as a lead in business printing and production needs; extensive customer service experience; experience in print and production cost analysis for quoting prices to customers; experience in retail and related printing/production equipment. Print shop operations including the relationship between graphic artwork, offset printing, and computer generated printing products; procedures for estimating job costs, supplies, and related materials and resources; maintaining print and copy schedule formats to meet shop production needs; standard software applications related to the printing process. Technical Skills, Knowledge & Abilities:
Working Conditions:
About Cornerstone Copy Center Cornerstone Copy Center provides a complete line of document management and marketing solutions including: digital printing; variable data printing; direct marketing services; graphic design; mail services; and a wide variety of print. Established in 1981 Cornerstone Copy Center has two locations in Burnsville and Lakeville where they leverage technology, equipment, and experienced personnel to provide its clients with world class communication solutions.
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