Customer Service Representative

Customer Service Representative

JOB SUMMARY

Customer Service Representative works with customers, processes orders, provides price quotes and shares information about Cornerstone Copy Center’s products and services.

JOB TASK DESCRIPTIONS

Consultation/Client Services

Customer service representatives answer questions or requests from both current and new customers.They typically answer incoming phone calls, but also interact with customers face to face and by email. When not working with customers this position will assist with production including posters, wide format, finishing, direct mail or other duties as needed. Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Customer service representatives typically use a telephone, computer and other office equipment
  • Work directly with customers in person, on the phone and email
  • Perform other job-related duties as assigned
  • Fast paced environment

EDUCATION AND RELATED WORK EXPERIENCE

Any combination of education, training and experience which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience working as a lead in business printing and production needs; extensive customer service experience; experience in print and production cost analysis for quoting prices to customers; experience in retail and related printing/production equipment.

Knowledge of:

Print shop operations including the relationship between graphic artwork, offset printing, and computer generated printing products; procedures for estimating job costs, supplies, and related materials and resources; maintaining print and copy schedule formats to meet shop production needs; standard software applications related to the printing process.

Technical Skills, Knowledge & Abilities:

  • Ability to promote and follow policy and procedures
  • Ability to communicate, interact and work effectively and cooperatively with all people
  • Ability to be a team player

  • Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to their supervisor

Working Conditions:

  • Lifting of objects up to 50 lbs.
  • Standing for prolonged periods of time.
  • Periodic overtime.
  • Fast-paced environment; subject to numerous schedule and priority changes and short notice activity.
  • Noise level is usually moderate to loud.

About Cornerstone Copy Center

Cornerstone Copy Center provides a complete line of document management and marketing solutions including: digital printing; variable data printing; direct marketing services; graphic design; mail services; and a wide variety of print. Established in 1981 Cornerstone Copy Center has two locations in Burnsville and Lakeville where they leverage technology, equipment, and experienced personnel to provide its clients with world class communication solutions.



 

TO APPLY:

Email resume and cover letter to -
SeekEmployment@cornerstonecopy.com

OR

You may also mail it in to -
warren d. mosier
Cornerstone Copy Center
13775 Frontier Court, Burnsville, MN 55337


(No phone calls please)
 


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Additional responsibilities/tasks within the positions purpose may be assigned. Cornerstone Copy Center reserves the right to change job descriptions at any time based on business conditions/need.